The method, written down.
The long answers to the questions partners ask before the first conversation. How the work is actually done — set down in full, so it can be checked before anyone signs anything.
Read before you call.
- 01Custom software vs off-the-shelf: how to decideBuy it, if something already does the job.
- 02How to scope a software project, in writingWrite down who will use it, what each of them needs it to do, and what it will not do — then sign it before a line of code is written.
- 03Website redesign without losing SEO: a checklistRedesigns lose rankings when addresses change without redirects, pages disappear without a replacement, or the new site launches blocked from search.
- 04How to test a backup, and prove it restoresRestore one.
- 05Which business processes to automate firstAutomate the step that costs the most and needs the least judgement — found by watching a real week of work, not by reading the process document.